Shore Concierge Job at Silversea, Miami, FL

  • Silversea
  • Miami, FL

Job Description

The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests. The role supports shore excursions, private arrangements, and destination services, ensuring seamless, bespoke experiences ashore while maintaining Silversea’s six-star service standards and high guest satisfaction levels.

The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests.

Responsibilities

  • Deliver highly personalized, luxury shore-side services to Silversea guests.
  • Support shore excursions, private arrangements, and destination services.
  • Ensure seamless, bespoke experiences ashore while maintaining Silversea’s six-star service standards and high guest satisfaction levels.

Qualifications

  • Previous experience in luxury hospitality, concierge, or shore excursions (Previous shipboard experience is required.)
  • Strong administrative and organizational skills with attention to detail.
  • Proficiency in Word, Excel, Outlook, Fidelio Cruise, and MXP systems.
  • Fluent English required; additional languages highly valued (e.g., French, German, Italian, Spanish, Portuguese, Mandarin).
  • Excellent interpersonal skills, polished appearance, and a luxury-mindset approach to service.
  • Ability to work under pressure, meet deadlines, and adapt to fast-changing port operations.
  • Valid passport and C1/D visa (or eligibility) preferred.

Required Skills

  • Guest-centric service attitude
  • Destination knowledge and curiosity
  • Multitasking in a fast-paced environment
  • Cultural sensitivity and discretion
  • Team collaboration and flexibility

Click the link below to create your profile and apply.

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